The Earth's first Inventory in High-Definition (4K/8K HDR)

Frequently asked questions

General

Contribute

Data

The Explorers +

General

Discover how to create an account, edit your information or how to contact an Explorer

Contribute

Discover the moderation criteria, how to contribute or how to delete a content.

Data

Find the answers about how we treat personal data

The Explorers +

Find all the answers about The Explorers + subscription

General

Discover how to create an account, edit your information or how to contact an Explorer

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What is the platform goal?

The Explorers set themselves the goal to inventory all the wonders of our world, in order to know them better so to protect them better.

The Explorers is a team of professional creating the natural, cultural, and human heritage inventory of the Earth with the highest standards (in 4K and 8K).

The Explorers platform allows everyone to freely access the Earth Inventory and to contribute to it by joining the community.

With The Explorers’ community join the Earth Inventory, and become yourself an Explorer. Share with other Explorers your content (photos and videos) and your stories. The Explorers enables passionate to exchange and create the first collaborative Earth Inventory.

Know better to protect better.

Why should I add my content on your platform?

How can I create an account?

I can't log in, why?

I forgot my password, how can I reset it?

How can I reset my password?

How can I change my personnal information/profile picture?

How can I manage my notifications?

How do I manage my subscriptions and billing?

How can I create a list?

On the website:

Choose the content you want to add, click on
add a name to your list
Click on "Create list" to finish.

In the mobile app, two possibilities:
1. When you import a document

In the import form, tap on

, "Add to a list"

Then tap on "Create"

Add a name to your list then tap on "Create"

2. In the media information

Under the photo or video descripition, tap "Add to a list"
Ten tap on "Create list"
Add a name to your list then tap on "Create"

How can I add a media to a list?

On the website:

On the photo or video you want to add, click on
Select the list you want to add it

In the mobile app, two possibilities:
1. When you import a document

In the import form, tap on

, "Add to a list"

Then choose the list you want to add it to

2. In the media information

Under the photo or video descripition, tap "Add to a list"
Ten tap on "Create list"
Add a name to your list then tap on "Create"

How can I contact an Explorer?

How do I contact The Explorers?

How can I report a content?

On the website, if you think a content is not suitable to the app:

Under the media description, click on "See details"
Then click on "Report this content"
Select the reporting reason, if you want to add a comment then click on "Report"

In the mobile app:

Go to the media you wish to report
tap on "See details"
Then tap on "Report this content"
Select the reporting reason, if you want to add a comment then tap on "Report"

We will carefully review your request to offer you the best possible experience.

How do The Explorers communicate with their users?

Who can see my profile and media on internet?

How to make a suggestion or comment?

You spotted a typing error or an error?

Contribute

Discover the moderation criteria, how to contribute or how to delete a content.

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How to contribute?

How can I edit my media?

I imported a video/photo but I received an error message... Why?

Why do you ask so much information about a media?

In the import form, what does "Discoverabilty" mean?

What are the moderation criteria?

My photo/video was refused, why?

How can I delete a content?

Data

Find the answers about how we treat personal data

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What do you do with my content?

Your media belongs to you and is stored on secured servers. We do not sell or share your content with third parties for any commercial or promotional purposes, whatsoever. By registering, you agree to the Terms of Use, allowing us to share your photos on our social networks for communication purposes. It is, however, possible for you to refuse the sharing. If so is the case, let us know by clicking here.

How do you process/use my data?

Your personal data are not communicated or transferred to third parties for commercial or promotional purposes, unless you have given your prior and express consent.

Your data are stored on secure servers hosted by Microsoft (Azure) in Europe and are not transferred outside the European Union.

You can, at any time, access your account to edit or delete your information and data. This information is then automatically and permanently deleted from the database.

Do you sell my data?

How can I deactivate my account/delete my information?

The Explorers +

Find all the answers about The Explorers + subscription

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How can I get access to The Explorers + Premium movies?

The Explorers + movies are accessible to all users who post content (photo or video) in the Earth inventory or who subscribe (€2.99 per month, 10% is donated to The Explorers Foundation, which supports field actions in favor of biodiversity).

The 1 month subscription is effective as soon as the content is published by the moderators. Each new posted and published content automatically gives the user a subscription for 1 month beginning on the date of validation.

Posting several contents at the same time does not lead to an extension of the 1 month subscription but only increases your chances of content validation.

Ex: I post content on October 1st, 2020, my subscription to The Explorers + is active until November 1st, 2020. I post new content on October 10, 2020, my subscription to The Explorers + is extended until November 10, 2020.

Offer is valid until the first day of the COP15 on biodiversity.

How can I pay my The Explorers + subscription?

How does a The Explorers monthly subscription work?

Is The Explorers + compatible with Apple Tv?

Where can I see my subscription and billing?

How can I update my payment information?

How can I change billing date?

Where can I find my billing history or montlly invoice?

How can I cancel my The Explorers + subscription?

What is a free trial?

If it's a free trial, why do I have to add my payment details

What happens after the free trial?

The Explorers + verifies your payment information when it is added or updated. This process allows us to ensure that the information provided is associated with an open and valid account which can be debited without problem. We send a request for authorization to your financial institution to verify that your payment method is working properly. These requests are not fees, but in some cases they may temporarily affect the available balance in your account while your financial institution checks that you have the required funds.

If the request is accepted, we will immediately make an automatic refund by asking the financial institution to cancel the authorization. This procedure is immediate, but may take a few days to appear on your account.

Why do I see a message that there's a problem with my payment method?

This message indicates that The Explorers + was unable to receive a payment because the financial institution rejected the monthly fee. To solve the problem, log into your The Explorers account and update your payment method.
If you have a problem updating your payment method, try another one or contact your financial institution to ensure that payment information is up to date and your payment method supports e-commerce transactions.

Why isn't my payment method accepted?

What does "Your account is suspended due to a problem with your last payment" mean?

It means that the invoicing was not successful. There are several reasons for this situation:

The account balance associated with the payment method may be insufficient
The payment method has expired or is no longer valid.
Apple Pay
The financial institution has not approved the debit.
>The information provided to The Explorers + does not correspond to the information in your bank's possession

To solve the problem, update your payment method or contact your financial institution.